By Kristen Winterton, Calibration Technician, Ophir-Spiricon LLC
A quote attributed to Heraclitus, a Greek philosopher, states that change is the only constant in life. Change often comes as a surprise and is seen as a painful part of life; however, that is not always the case. At Ophir-Spiricon we believe that change can be positive. We continuously look for ways that we can improve the customer experience, and often, we succeed.
One of our customers, Inter-Coastal Electronics, recently sent equipment to us for recalibration. Their buyer shared her experience with us and allowed us to share with you.
“Dealing with Ophir for calibrations & repairs has become such a pleasant, easy, and fast process this year. I am very impressed with their new turnaround times for calibration and repair. Our contact with Ophir is very pleasant to work with and responds both to email and phone calls in a timely manner. Ophir also has worked with us on our special requests to remove old calibration stickers and replace with new sticker with particular information requested by our Quality Department. Performing this special request and the documentation has made our quality department very happy with all calibrations coming back from Ophir. I look forward to working with Ophir in the future.”
Many of the changes we make here at Ophir-Spiricon directly impact the quality of the services we can provide. Past changes have included achievement of ISO/IEC 17025 accreditation, the addition of Before & After data as a standard service for calibrations, and faster turnaround times. As Inter-Coastal Electronics has indicated, these are changes that are immediately apparent. We continuously work to improve, and we’d like to share some of our current projects that we have been working on.
One of the changes we have recently made is the release of our Calibration Portal. Our online RMA tracking system allows you to see when RMAs are generated, the calibration status of your equipment, and historical purchases and calibrations. You can also interact with the data to assign the equipment to different individuals/locations and include asset numbers. The Calibration Portal improves your customer experience by providing up-to-date information on-demand for your calibrations.
For further information on this program or any other calibration questions, please contact our Calibration Administrators at firstname.lastname@example.org
Please let us know how we may better serve you. If you have any feedback about your experience with recalibration and repair, or questions or comments that will assist us in providing a better service to you, feel free to contact us at email@example.com or call 1-435-753-3729.