Repair and Recalibration - RMA

Please read our return and shipping policy procedures carefully:

If it's an online form, fill it out and click submit.
If it's a downloadable form, fill it out and email or fax it to the calibration center. (The form you choose includes the relevant calibration center's contact info.)

An RMA number will be issued to you via email from your nearest calibration center.
All returns must have the RMA number clearly labeled on the outside of the package, and on all shipping documentation.
Ship your item using a traceable carrier. (For the Israel calibration center, DDP Jerusalem terms within 7 days of obtaining your RMA number.)
Throughout the RMA process, we will be responsible only for products made by us. Any assemblies, accessories or other accompanying items will be on the customer's responsibility.

RMA Form Selection

Watch Service and Calibration at Ophir: What to Expect Video
Ophir's Repair & Calibration Facilities:
USA
Ophir-Spiricon Inc. Paulette Frischknecht 3050 North 300 West North Logan, UT 84341 USA	calibration@mksinst.com www.ophiropt.com/photonics Tel: +435-753 3729 Fax: +435-753 5231

Europe
Ophir Spiricon Europe GmbH Gabriele Lehr Marion Ahl Peter Franke Nathan Breymaier Guerickeweg 7 D-64291 Darmstadt Germany	Info-Ophir-EU@mksinst.com Service-Ophir-EU@mksinst.com www.ophiropt.com/photonics Tel: +49-6151 708 282 Tel: +49-6151 708 580 Tel: +49-6151 708 582 Tel: +49-6151 708 586 Fax: +49-6151 708 599

Japan
Ophir Japan Calibration team 4-384 Sakuragicho, Omiya-ku, Saitama, 330-0854 Japan	Oj.calib@mksinst.com www.ophiropt.com/jp Tel: +81-48 646 4151 Fax: +81-48 650 9977

Israel
Ophir Optronics Solutions Ltd. Ms. Ariella Rabi Science-Based Industrial Park Har Hotzvim, 91450 Jerusalem Israel	ariella.rabi@mksinst.com www.ophiropt.com/photonics Tel: +972-2-548 4444 Fax: +972-2-582 2338