Ophir Photonics Return Material Authorization (RMA) Request

Please read our return and shipping policy procedures carefully:

  1. If it's an online form, fill it out and click submit.
    1. If it's an online form, fill it out and click submit.
    2. If it's a downloadable form, fill it out and email or fax it to the calibration center. (The form you choose includes the relevant calibration center's contact info.)
  2. An RMA number will be issued to you via email from your nearest calibration center.
  3. All returns must have RMA number clearly labeled on the outside of the package, and on all shipping documentation.
  4. Ship your item using a traceable carrier. (For the Israel calibration center, DDP Jerusalem terms within 7 days of obtaining your RMA number.)
  5. Throughout the RMA process, we will be responsible only for products made by us. Any assemblies, accessories or other accompanying items will be on the customer's responsibility.

Region Selection

Select your country from the drop down list below to receive a form.

Service & Calibration at Ophir: What to Expect

Need your Ophir measurement instrument recalibrated or repaired? In this video, we’ll walk you through the service process – from your initial request to receiving your equipment back – so that you’ll know what to expect.

Ophir Photonics Repair & Calibration Facilities

USA

Ophir-Spiricon Inc.
3050 North 300 West
North Logan, UT 84341
USA
calibration@mksinst.com
Tel: +435-753-3729
Fax: +435-753-5231

Europe

Ophir Spiricon Europe GmbH
Guerickeweg 7
D-64291 Darmstadt
Germany
ose-service-center@mksinst.com
Tel: +49 6151 708-0

Japan

Ophir Japan
4-384 Sakuragicho, Omiya-ku,
Saitama, 330-0854
Japan
oj.calib@mksinst.com
Tel: +81-48 646 4151
Fax: +81-48 650 9977

Israel

Ophir Optronics Solutions Ltd.
Mr. Max Jacobson
Science-Based Industrial Park
Har Hotzvim, 91450
Jerusalem
Israel
Max.Jacobson@mksinst.com
Tel: +972-2-548 7440
Fax: +972-2-548 7481