Your Ophir laser measurement device is designed to deliver accurate, reliable results based on your application requirements. To maintain that accuracy over time, the device should be calibrated annually similar to how precision equipment needs routine service or fine tuning.

Many customers have similar questions: Where should I send my instrument? How much will calibration or repair cost? How long will it take? And how do I start the process? The answer depends on several factors, but the most important first step is to contact the customer service representative for your region before shipping your device or starting the process independently.

Why Annual Calibration Matters

Annual calibration helps ensure your Ophir device continues to measure laser power or energy accurately. It also provides updated calibration documentation, which may be required for internal quality processes, audits, or compliance procedures.

For more background on calibration timing and why regular calibration is recommended, read our related article: When Should You Calibrate Your Ophir Device?

Where Ophir Devices Can Be Calibrated or Repaired

The Ophir Photonics division has service facilities in four countries that support calibration and repair: Japan, Germany, Israel, and the United States. The correct facility for your device may depend on your location, the type of device, and the service required. In some regions, such as certain parts of Europe, the appropriate facility may be selected for you by default.

How to Start the RMA Process

To begin, visit the Ophir Photonics RMA Forms page and select your country of residence. Based on your selection, you will be guided to the relevant Ophir service facility and asked to provide your contact, shipping, and device information.

You can also contact the customer service representative at the Ophir branch where you plan to send your device, or consult your local distributor for guidance. This is often the fastest and most efficient way to make sure your request is routed correctly.

Step-by-Step: What to Expect

1. Contact your regional customer service representative or local distributor before shipping your device.
2. Complete the official RMA form with your contact details, shipping information, device information, and service request.
3. Describe whether you need annual calibration, repair, troubleshooting, or another service.
4. Send the completed form back to your customer service representative.
5. Receive your RMA number and shipping instructions.
6. Write the RMA number clearly on the shipping box and shipping documents to help ensure smooth processing.
7. Ship your device according to the instructions provided.

What Happens After Ophir Receives Your Device?

After your device is received, the Ophir team will inspect it. Your customer service representative will then send you a quotation for the required calibration and/or repair service.

In some cases, you may receive a quotation for both calibration and repair, even if you originally requested calibration only. This can happen if the inspection finds an issue that must be repaired before the device can be calibrated properly.

How Long Does Calibration or Repair Take?

Once Ophir receives your payment, or a purchase order if applicable, your device will be processed and shipped back to you after calibration or repair is complete. Your shipment will typically include an updated calibration sticker with a recommended recalibration date and a calibration report certificate showing device output data before and after calibration.

The total turnaround time can vary depending on the device, the type of service required, the extent of any damage, replacement part availability, the service facility, whether a standard or special calibration is requested, and when the device is sent. In most cases, calibration orders should take no more than three weeks after Ophir receives payment or a purchase order.

For more information about the RMA process, including the required forms and a video summary, visit the Ophir Photonics RMA Forms page.

If you are evaluating a new laser measurement instrument or are unsure which device best fits your laser application, visit the Ophir Laser Measurement section or contact the Ophir team for guidance.

FAQ

• How often should I calibrate my Ophir laser measurement device?
  Most users should plan for annual calibration to help maintain measurement accuracy and support internal quality requirements.
• Do I need an RMA number before shipping my Ophir device?
  Yes. You should contact Ophir or complete the relevant RMA form before shipping your device so you can receive an RMA number and shipping instructions.
• Where should I send my Ophir device for calibration or repair?
  The correct service facility depends on your location, device type, and service need. Start with the Ophir RMA forms page or your regional customer service representative.
• How long does Ophir calibration or repair take?
  Turnaround time depends on the device, service required, facility, parts availability, and payment or purchase order timing.