The most common problem we see with BeamGage software installations are that the Microsoft .NET Framework 4 is not installed completely or correctly. Make sure all of the available Windows updates are installed and also that the Microsoft .NET Framework 4 is installed and fully updated by running Windows Update.
The second most common problem are attempts to install the BeamGage software when the log-on account is not an Administrator level account on the computer. For Windows 7 we recommend right clicking on the Setup.exe file and selecting Run as Administrator. Don't click on the other files on the installation CD as the Setup.exe file looks at your computer to see what additional components may be required to install the BeamGage software.
The third most common problem we see is when the BeamGage software is downloaded from the web page and attempts are tried to run the installation from inside the downloaded zipped file. Make sure you unzip the file to a folder on your desktop and then enter the folder and run the Setup.
The fourth most common problem we see is IT departments setting security settings tight enough that Anti-Virus or Fire Wall programs block the installation of BeamGage so it will not correctly complete the installation.
The fifth most common problem we see is on laptops using a built in web cam. This is typically revealed when you try to launch BeamGage and get an error that states the Spiricon Console Service is not installed on the computer. If you do not receive this same error when you try to run Beam Maker, uninstall your web cam software and it should resolve this error.