Twenty-five years ago, Jonathan Fuest walked into Ophir with a CV in his hand. Today, he is a Principal Test Engineer & Technical Support at Ophir, combining product testing and verification with hands-on technical support for customers.

From a CV at the door to 25 years with Ophir

When Jonathan was looking for a new position 25 years ago, he decided to take a direct approach. He walked into Ophir with his CV in hand, and as luck would have it, the person who opened the door was the general manager. A short conversation followed, and it turned out to be the beginning of a 25-year career with Ophir.

Over the years, Jonathan’s role has evolved, but two areas have remained at its core: testing and verifying products and helping customers solve technical challenges.

Today, his work spans both sides. He is involved in testing and verifying new products, preparing technical documentation, and providing technical support to customers when they have questions or encounter a problem.

Going the extra mile for customers

For Jonathan, one of the most rewarding aspects of his role is helping customers find solutions.

“I take great satisfaction in going the extra mile to provide prompt technical support, assisting customers with their queries, and providing solutions to problems they might have encountered.”

His experience in product testing and verification gives him a strong technical foundation for this work, while his day-to-day interaction with customers gives him a direct view of the questions and challenges, they encounter.

Behind the products

As a Principal Test Engineer, Jonathan is also involved in ensuring that new products perform as expected before they reach customers.

One of his current projects is testing and verifying the recently announced 1940-R/2940-R Newport-branded meter. His work includes product verification as well as writing the product manual and other related technical documentation.

This combination of testing, documentation, and customer support gives Jonathan a perspective that connects the product development process with the people ultimately using the products.

The people behind the work

After 25 years at Ophir, it’s not only the technical work that keeps Jonathan engaged. He particularly enjoys the friendly teamwork within the development team and the cooperation between different departments.

He describes the company’s informal, “open-door” approach to collaboration as one of Ophir’s strongest assets.

For someone whose role crosses product testing, technical documentation, and customer support, that kind of collaboration is especially valuable.

Beyond Ophir

Outside of work, Jonathan enjoys music from the 1960s and 1970s, traveling and hiking, as well as science-fiction movies and books.

Twenty-five years after that first knock on the door, Jonathan continues to bring his experience, technical expertise, and customer-focused approach to his work at Ophir.