By Kristen Winterton, Calibration Technician
Spiricon has worked tirelessly over the course of the last several years to enhance the customer service experience and to continue to provide a quality service to our customers. With customer satisfaction one of our main objectives, we have developed processes at all levels that help us reach this goal. Our highly skilled technicians have been rigorously trained to ensure that each piece of equipment that is calibrated and repaired is done so with accuracy and efficiency, providing our customers better and more responsive service.
Many of our customers are impressed with our attention to detail and the lengths that we go to as we ensure customer satisfaction. One of our customers -- Calibration, Validation, and Research -- remarked,
“I can give testimony of the excellent work the Calibration Department at Ophir has given me since we began business together back in April 2012. Quote requests never go a day old and the turnaround time is excellent. We are always informed of any issues our instruments may have before any repairs or adjustments are made for the appropriate approvals. Our contact Shayna is always nice and attentive. Doing business with Ophir is always been hassle free. I appreciate the ease.”
Though our standard turnaround time is 5 business days, we realize that many of our customers need their equipment serviced faster than that. In an effort to accommodate the unique turnaround needs of our customers, we have implemented two different expedite options for many of our products. We now have both a 3-day Expedite option and a 24-hour Super Expedite option for inspection and quote service. These expedite options ensure that your equipment is evaluated, calibrated, and quoted to you within these stated time periods, allowing you to receive your equipment back faster than standard lead times.
One customer who has taken advantage of these expedite options is Lockheed Martin. They remarked,
“I have been working with the calibration team at Ophir for over four years. The calibration team is spectacular. I receive RMAs quickly – usually within the hour, and the calibration turn around is usually five days. There have been many times that we had to request expedited service and Ophir has always been able to accommodate our request.”
Please let us know how we may better serve you. If you have any feedback about your experience with recalibration and repair, or questions or comments that will assist us in providing a better service to you, feel free to contact us at firstname.lastname@example.org or call 1-435-753-3729.