At Ophir-Spiricon we have raised the standard of service. One of the pillars of our business model is customer satisfaction, and we firmly believe that the level of customer focus we provide makes us stand out in our industry.
The services provided by our Recalibration and Repair department have continually evolved to become what they are today. For your convenience, we have developed many “extras” and integrated them into a standard part of our service. Providing these extras as part of our standard processes has allowed us to streamline our flow, while simultaneously providing a premier service.
Ophir-Spiricon has worked tirelessly over the course of the last several years to enhance the customer service experience and to continue to provide a quality service to our customers. With customer satisfaction one of our main objectives, we have developed processes at all levels that help us reach this goal. Our highly skilled technicians have been rigorously trained to ensure that each piece of equipment that is calibrated and repaired is done so with accuracy and efficiency, providing our customers better and more responsive service.
The calibration laboratory at Ophir-Spiricon recently expanded the Scope of Accreditation of our ISO/IEC 17025:2005 Accreditation by ACLASS to include Beam Profiling equipment. This addition to our Scope of Accreditation expanded our current portfolio of offerings to include all product lines calibrated in the calibration lab at Ophir-Spiricon.
Each product calibrated in our lab follows specific protocols to ensure quality calibrations; these are captured in our accreditation to the ISO/IEC 17025 standard. Though we also have our ISO 9001 certification, we believe that many benefits can be brought to our customers by our additional accreditation to the ISO/IEC 17025:2005 standard. This begs the question, what does an ISO/IEC 17025 accredited laboratory offer that is not provided singularly by an ISO 9001 certification or other national certification?
At Ophir-Spiricon we pride ourselves on providing quality in every step of our service to you. To validate and measure our commitment to quality, Ophir-Spiricon has recently renewed our ISO/IEC 17025:2005 accreditation by ACLASS. We validated that we are still in compliance for our calibration systems. ISO/IEC 17025:2005 is an accreditation that provides the general standards for testing and calibration labs worldwide. It helps us strive to complete consistent, valid results in our testing.
At Ophir-Spiricon, we realize that our customers are the lifeblood of our company. Because of this partnership, we are driven to provide quality products and services in the most cost-effective way possible. To help you minimize the costs of maintaining equipment, we have put into place many features of our services to support your goals.
An integral part of the Ophir-Spiricon culture is an engendering of the practice of continuous improvement. We do this with one focus in mind: Customer Satisfaction. The question driving all of these improvements is, “What can we do to provide better service to our customers?” One element of this is captured in the development of a system to recognize the improvements made in the Calibration Department.