No Product may be returned directly to Ophir without first contacting Ophir for a Return Material Authorization ("RMA") number. An unauthorized return, for which an RMA number has not been issued, will be returned to you at your expense. Ophir, at its sole discretion, shall be entitled to repair or replace the defective parts or product, in accordance with Ophir's procedures, ship it back to you, provided that all invoices issued to you prior to such date, if due, were paid in full by you

Instructions for Returning Equipment for Repair and Calibration:
1. An RMA number must be issued prior to shipping any product.
2. Complete the Customer RMA Checklist (provided by Ophir-Spiricon Administrator)
3. All returns must have RMA number clearly labeled on the outside of package.
4. Ship your item using a traceable carrier within 7 days of obtaining you RMA number.
5. Throughout RMA process, Ophir will be responsible only for products made by Ophir. Any assemblies, accessories or other accompanying items will be on customer's responsibility