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1. Contact Spiricon at the address, telephone number, fax number, or e-mail address listed below to obtain a Return Materials Authorization (RMA) number and allow Spiricon to schedule the repair so that the equipment can be returned as expeditiously as possible.
| Ophir-Spiricon Inc. Attn.: Service Department 60 West 1000 North Logan UT 84321 USA | Telephone: (435) 753-3729 Fax: (435) 753-5231 E-mail: service@ophir-spiricon.com |
Please provide the following information when contacting Spiricon’s service department:
- A list of all of the equipment in your system with serial numbers.
- Approximate date of original purchase and original purchase order number if available. (If purchased by a different company, also include the name of the original company.)
- A list of problems and/or symptoms.
- If appropriate, the timing and voltage requirements for a pulsed laser.
2. Pack all equipment securely in a sturdy container. Use the original packing material and boxes if possible.
3. Include the following information inside the shipping container:- RMA number
- Company name
- Name of person to return equipment to, telephone number, and (if necessary) shipping location within the facility.
- Shipping address of company (Do not use a Post Office box number.) Include city, state, country, and ZIP / postal code.
- Detailed list of all equipment returned
- Detailed list of problem(s)
Ship Federal Express, UPS, or other similar carrier. Shipping costs to Spiricon are the customer's responsibility. We recommend that you insure all shipments.
Spiricon will repair or replace the items as soon as possible after receipt and return the items via a carrier and method chosen by Spiricon.
If the repair is covered under the Spiricon warranty, Spiricon will pay for the standard return shipping costs.
If it is found that a repair is not covered under the Spiricon warranty, the customer will be contacted for repair cost authorization prior to performing the repair.
