FAQs


Customer Service FAQs
  1. Illegal System DLL Relocation error with Windows Update and Pyrocam III
  2. Why can't I install the software for my beam profiler from the supplied CD?
  3. How do I get the latest version of software for my Ophir-Spiricon product?
  4. How come I can't use the Cameras Region Of Interest (ROI) Feature in my SP503U or SP620U Camera?
  5. How come I can't use my own FireWire or USB Camera with the Ophir-Spiricon Software?
  6. My camera has a burned detector, how do I get it fixed?
  7. The calibration date on my M2 system has expired. What do I need to do to get it re-calibrated?
  8. My LBA-USB camera has a power connector but I didn't get a power supply in the box?
  9. How come my LBA-USB camera will not power up over the USB connection?
  10. What products are compatible with Windows Vista?
  11. How come my SCOR20 camera doesn't show up in the camera list?
  12. What is Ultracal and how does it work?
  13. How can the LBA results be verified?
  14. What is the dynamic range with the Pyrocam III, CCD's, or various other cameras?
  15. How much power or energy can be directed onto the camera sensor?
  16. How do you sample/attenuate without distorting the beam profile to achieve the required power/energy level at the camera sensor?
  17. What is the maximum acquisition speed?
  18. How does the LBA synchronize with the pulse source, or with single shot events?
  19. What is the accuracy of the LBA measurements?
  20. How do I spatially calibrate with an imaging lens?
  21. What is the largest beam diameter than can be measured with the LBA?
  22. What is the smallest beam diameter that can be measured with the LBA?
  23. What is the best beam width measurement method?
  24. Why is an anti-reflection coated window required with the Pyrocam III?
  25. Why am I seeing "ghost images" on the 2D and 3D displays from my Beam Profiling Software?
  26. Do your products work with 64 bit operating systems?
  27. What is the largest beamsize you can profile?
  28. What is the minimum power you can measure?
  29. What is the shortest pulse you can measure profiling or energy on?
  30. From time to time, the question arises of how we can be sure of the calibration of our high power sensors when we calibrate at a small fraction of full power.
  31. Not all USB ports are created equal. Having USB device problems with the USB cable plugged into the front of the PC?


Sales FAQs
  1. Is a computer required, or is one included in the price?
  2. Is a camera included with the system, or is this extra?
  3. What cameras can I use with your system?
  4. What wavelengths can I see with your system?
  5. Does the system run on a laptop?
  6. Is the software open enough for us to add options after we have it?
  7. Can I use your software with a generic WebCam or a competitor's camera?
  8. Can I import competitors data into your system?
  9. What is the availability of these items?
  10. Can I download the literature instead of having it sent to me?
  11. Can I use LabView with your system?
  12. When or is the Pyrocam III going to get higher resolution?
  13. Does your system do M2 measurements?
  14. What is the advantage of having 10 or 12 bits over 8 bits?
  15. Is the LBA-100A still available?
  16. What cameras can be used with the new BeamGage?
  17. What makes Spiricon systems better than all the rest?
  18. Can I receive a discount on the cost of Ophir power meter re-calibration?


BeamGageTM FAQs
  1. What can BeamGage do that other analysis systems cannot?
  2. What were the key breakthroughs that enabled the creation of BeamGage?
  3. Is BeamGage targeted at any particular sectors or applications? Does it open up any application areas that were previously unavailable?
  4. Describe the design philosophy behind BeamGage, given that it's the first, from-the-ground-up system in 10 years.
  5. How does BeamGage fit into Ophir-Spiricon's wider product portfolio?
  6. Other BeamGage highlights?
  7. Impact
  8. How much does this new product benefit the industry in the future in a unique way?
  9. Functionality
  10. How functional is this product? How well does it utilize an existing technology?
  11. Life Expectancy Before it's Replaced with Something Bigger/Better
  12. What is the potential for long-term viability of this product?
  13. Impact on the Optics Industry
  14. What is the long-term impact expected on the industry from this product?
  15. Innovation
  16. To what degree does this product replace or improve an older or existing one?
  17. Patents/Trademarks
  18. Do you or your company hold, have you applied for, or have you been approved for a patent or trademark in relationship to this product?
  19. Will my current Ophir-Spiricon camera work with the new BeamGage software?
  20. Will I be able to use my FireWire or USB Ophir-Spiricon camera with LBA or BeamStar after upgrading to BeamGage?
  21. I've just downloaded BeamGage Standard, but I can't get it to install. What's wrong?
  22. I've just downloaded BeamGage Standard from your web site, but I can't get my camera to run with it. Why won't it run?
  23. Will BeamGage work with Windows 7?
  24. When will the BeamGage be supported with 64-bit systems?
  25. Is BeamGage-Standard compatible with Windows 7-32 bit?
  26. When will BeamGage Automation be available and can I receive it as a free upgrade to my BeamGage Standard?


M2
  1. It has been suggested that if the M² results are computed to be < 1 we should display a 1 as the answer. However the algorithms in the M²-200/200s software make computations and report results as the input settings and the beam samples dictate. This is done so as to provide useful information to the operator rather than to try and conceal something. There are two common occurrences when M² results are less than 1.


FX Cameras FAQs
  1. What is the damage threshold of the Beam Splitters?
  2. To use an FX camera, what Interface Connection do I need? Do I have to purchase a PCI Firewire card or PCMCIA cardbus?
  3. Do the FX cameras include Software? Is the software free?
  4. I want a Demo / an Upgrade of the BeamStar.
  5. Do FX cameras need Calibration?
  6. What is the sensitivity and dynamic range of the FX camera?
  7. What is the damage threshold and saturation level of the FX camera?
  8. How do the FX cameras prevent interference effects from reflections of coherent light between the various optical surfaces?
  9. What is the dynamic range of the FX camera Variable Attenuator?


WaveStar FAQs
  1. What is the difference between CW and triggered mode and how does the triggered mode work for measuring single pulses?
  2. What is the minimum and maximum power on the slit for continuous sources?
  3. What is the sensitivity of the WaveStar for single shot pulses?
  4. What is the damage threshold power ?
  5. What is the spectral sensitivity of the WaveStar?
  6. Can the WaveStar be controlled by other applications (such as LabVIEW)?
  7. How does the relative power calibration of the WaveStar work and how is it done?
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