FAQs
FAQs


Customer Service FAQs
  1. Pyrocam III Illegal System DLL Relocation error with Windows Update
  2. My LBA-USB camera has a power connector but I didn’t get a power supply one in the box?
  3. How come my LBA-USB camera will not power up over the USB connection?
  4. What products are compatible with Windows Vista?
  5. How come my SCOR20 camera doesn’t show up in the camera list?
  6. How does the Beam Profile Analyzer display a picture with square pixels from a CCD camera with rectangular pixel elements?
  7. What is Ultracal and how does it work?
  8. Why does Spiricon use custom framegrabber cards instead of off-the-shelf commercially available framegrabbers?
  9. How can the LBA results be verified?
  10. What is the relationship of the camera active sensor area to the LBA-PC acquired picture at various resolutions, pan and zoom, (both hardware and software) settings?
  11. What is the dynamic range with the Pyrocam III, CCD's, or various other cameras?
  12. How much power or energy can be directed onto the camera sensor?
  13. How do you sample/attenuate without distorting the beam profile to achieve the required power/energy level at the camera sensor?
  14. What is the maximum acquisition speed?
  15. How does the LBA synchronize with the pulse source, or with single shot events?
  16. What is the accuracy of the LBA measurements?
  17. What are the computer operating system requirements for the LBA-PC?
  18. How do I spatially calibrate with an imaging lens?
  19. What is the largest beam diameter than can be measured with the LBA?
  20. What is the smallest beam diameter that can be measured with the LBA?
  21. What is the best beam width measurement method?
  22. What is the difference between gain and display Z-axis scaling?
  23. Why is an anti-reflection coated window required with the Pyrocam III?


Sales FAQs
  1. Is a computer required, or is one included in the price?
  2. Is a camera included with the system, or is this extra?
  3. What cameras can I use with your system?
  4. What wavelengths can I see with your system?
  5. Does the system run on a laptop via PCMCIA?
  6. Is the software open enough for us to add options after we have it?
  7. Can I use your software with a generic framegrabber or a competitor's card?
  8. Can I import competitors data into your system?
  9. What is the availability of these items?
  10. Can I download the literature instead of having it sent to me?
  11. Can I use LabView with your system?
  12. When or is the Pyrocam III going to get higher resolution?
  13. Does your system do M2 measurements?
  14. What is the advantage of having 10 or 12 bits over 8 bits?
  15. Is the LBA-100A still available?
  16. Can digital cameras be used with the LBA-PC?
  17. What makes Spiricon systems better than all the rest?


FX Cameras FAQs
  1. What is the damage threshold of the Beam Splitters?
  2. To use an FX camera, what Interface Connection do I need? Do I have to purchase a PCI Firewire card or PCMCIA cardbus?
  3. Do the FX cameras include Software? Is the software free?
  4. I want a Demo / an Upgrade of the BeamStar.
  5. Do FX cameras need Calibration?
  6. What is the sensitivity and dynamic range of the FX camera?
  7. What is the damage threshold and saturation level of the FX camera?
  8. How do the FX cameras prevent interference effects from reflections of coherent light between the various optical surfaces?
  9. What is the dynamic range of the FX camera Variable Attenuator?


WaveStar FAQs
  1. What is the difference between CW and triggered mode and how does the triggered mode work for measuring single pulses?
  2. What is the minimum and maximum power on the slit for continuous sources?
  3. What is the sensitivity of the WaveStar for single shot pulses?
  4. What is the damage threshold power ?
  5. What is the spectral sensitivity of the WaveStar?
  6. Can the WaveStar be controlled by other applications (such as LabVIEW)?
  7. How does the relative power calibration of the WaveStar work and how is it done?
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