Our recalibration process is to not automatically upgrade the firmware in meters when they are sent in for recalibration, unless specifically requested to upgrade it. The reason for this is that we support many companies, such as medical companies, that have equipment validation processes that don’t allow changing the firmware version from the currently validated version. If you do want the latest firmware version installed, we will do that at no additional charge (for meters which are upgraded electronically) if it is specifically requested on the RMA request checklist form. For older meters (such as the Nova) that are upgraded through changing the EEPROM, a nominal fee is added, if firmware upgrade is requested. Note; upgrading the firmware does not affect the calibration.
We now have a portal on our web site for calibrations. You can request a username and password by e-mailing us at firstname.lastname@example.org. After that, you can log in and check the status of your RMA at any time.
Below is a link to this portal. It is currently available only for US customers.
No, the firmware upgrade is independent of the calibration and does not affect it.
Technically it could be replaced, but it is not just a matter of replacing the filter. Since the PD300 is a "calibrated" sensor it requires that the filter also be "calibrated". Especially since the PD300 response varies with wavelength, it requires that both the PD300 and the filter be calibrated over the entire spectral range with a monochromator. Because of the cost to calibrate the replacement filter with the PD300 sensor, we recommend purchasing a new PD300 sensor when a replacement filter is needed.